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What Is Servqual Search result for 'What Is Servqual': Paper Excerpts: ... rendered. The SERVQUAL survey was used as a guideline during the design of the survey. (Foster, 2003) This survey is ...
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Sources list for WHAT IS SERVQUAL: Parasuraman, A., Zeithaml, V. A. and L. L. Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1):12.Library Services Performance More sources on "WHAT IS SERVQUAL"
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